Certified Tool Solutions, Inc. is a family-owned and operated company located in Acworth, GA that specializes in repair and service of Ramset, Paslode and STOCKade tools, as well as drywall automatic taping tools. They also repair many other types of construction related tools such as dustless sanders. Craig Bailey, who with his wife Susan founded Certified Tool Solutions, Inc. (CTS) in 1997, has over 30 years of experience in the drywall tool repair industry.
Craig Cross is the third member of the CTS team says, “CTS is a Factory Authorized Warranty and Repair Service Center for Ramset Gas and Power Tools, as well as Paslode tools. We are also STOCKade’s Preferred Warranty and Repair Facility in the US.”
Reflecting on the history of CTS, Cross believes, “Resiliency and integrity have helped CTS get where it is today. I’ve been with Craig and Susan since 1998, when I began dating their daughter. Ever since that time, I’ve been called Little Craig, and they are like my mom and dad.”
During their first 10 years of business, CTS kept growing, until the economy crashed in late 2008. Cross notes, “We had two major customers discontinue repair work with us in order for them to survive the downturn. At that point, Craig and Susan were just trying to keep the business going. So, I left CTS in 2009 (to help them survive the recession) and worked with the local sheriff’s department for six years. I still worked part-time (two to three days a week) to help out. I knew I would eventually come back to work for CTS when the economy turned around.”
Cross believes a major reason that Craig and Susan were able to weather the economic downturn is based on their faith and integrity. “Their motto has always been old-fashioned quality service at reasonable and affordable prices. Slowly things began to turn around, and now I’ve been back at CTS full time for the past couple of years. The goal has always been to provide quality service in a timely manner. We always try to get a turnaround in 24-48 hours.”